Registered Owner Appointments

If you are trying to redeem your vehicle, you will have to get in contact with your finance company and make arrangements with them. AGR does not dictate whether you get your vehicle back or how long it stays on our lot.
If you are only trying to retrieve your personal property, please click on the "ACCEPT" button below.

AGR only accepts valid state/government issued identification. School/work ID's will not be accepted.

AGR accepts exact cash only.

Once your appointment has been confirmed, the address will be sent to you.

We recommend using Google Maps for accurate directions.

Appointments are scheduled every 15 minutes. On average it takes 10 mins to complete an appointment.

Vehicles can take up to 24 hours to process. The unit may not be processed when you are attempting to schedule the appointment. Please try again in a few hours.

You must make an appointment to retrieve your personal property. You can do so by accepting the terms and conditions below.
***WALK-INS WILL NOT BE SEEN***

Pursuant to Florida state statue 493.6404, we are legally obligated to complete an accurate inventory of such personal effects or property and securely store such property for up to 45 days.

Please understand that there is a hard cost for us to inventory and store your personal property while it is in our possession. Depending on your finance company, you may or may not have to pay fees. You will be advised in writing when your appointment is confirmed.

If you have medication in the vehicle and you cannot wait, please call our office for further instructions. We ask that you have the name of the medication and location in the vehicle available for the person answering the call.

Yes, of course. In order for us to release the personal items to this person, print this form: AGR Notary Form for Third-Party Possession of Property and/or Vehicle. Email the completed form with a copy of the Registered Owners DL to office@agrrecovery.com prior to making an appointment on the website.

While that would save us a lot of time and money, unfortunately it is not possible. Aside from the liability of allowing people on our lot, we are required by the state to make an inventory of the belongings and store them for 45 days.

Please understand that we have a contractual obligation to your finance company to thoroughly process your vehicle post repossession. This includes but not limited to: Vehicle condition report, inventory of all personal belongings in the vehicle, pictures, inventory list of personal property, and a video inspection. Furthermore, your vehicle is very likely to be blocked in by other vehicles.
We require at least a 24-hour notice to be able to properly process the vehicle and pull the vehicle to make it accessible for redemption.

Yes, if the third-party's name is on the release paperwork sent to AGR by the finance company. In addition, the following form must also be completed. AGR Notary Form for Third-Party Possession of Property and/or Vehicle. Email the completed form with a copy of the Registered Owners DL to office@agrrecovery.com prior to making an appointment on the website.

Depending on your finance company, you may or may not have to pay fees to the recovery agency. You will be advised in writing when your appointment is confirmed.

AGR does not control how long a vehicle stays on our lot. Your finance company determines when the vehicle will leave our lot.

If your aftermarket product is attached (wired, bolted, glued) to the vehicle, it stays on the vehicle.

We start and stop our appointment times to ensure we have enough time in the day to handle all our paperwork and process each vehicle. We understand that this can be a huge inconvenience to people, but it is necessary for us.

If you are running late, we will make every attempt to accommodate you. A waiting period may occur if other appointments are scheduled. We are unable to assist anyone who arrives after 4pm.

If your name is on the account and we do not have a record of it, please reach out to your finance company and have them put your name on the release so we can release the vehicle/property back to you.

Please understand that collateral recovery can be very dangerous to the Recovery Agent performing the repossession. All our Agents are trained to avoid any type of contact while performing their duties to ensure their safety.

We use locksmithing tools to gain access inside the vehicle.

If the property is not redeemed after the 45 days, we use a third-party shredding company to destroy all the Non-Public Information (NPI) property documents.

All personal property (less all food, liquids, gels and aerosols deemed hazardous or unsound are disposed of to protect all stowed property) is stored in a secure area that is locked and monitored with security cameras.

AGR does not mail personal property. Your property will have to be picked up at our location with a valid ID. You must make an appointment to retrieve your personal property. You can do so by accepting the terms and conditions below.
***WALK-INS WILL NOT BE SEEN***

AGR does not deliver vehicles back to customers. All redemptions need to be done at our facility. You must make an appointment to retrieve your vehicle. You can do so by accepting the terms and conditions below.
***WALK-INS WILL NOT BE SEEN***

Please reach out to your finance company for a copy of your signed documents.

AGR will release personal property to the Informant listed on the Death Certificate w/a valid photo ID or the person who has Power of Attorney w/valid paperwork and photo ID.